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10 years + holding company
Transaction Protocol
Refund & Return
Institutional framework for returns, refunds, and damage claims.
1. Platform Role
TRADERG is a facilitator platform connecting vendors and clients. Products and services are provided directly by vendors.
2. Return Policy
- Return eligibility depends on the respective vendor’s policy
- TRADERG does not directly process product returns
- Vendors must clearly define return terms before transaction
3. Refund Policy
- Refunds are handled between vendor and client
- TRADERG is not responsible for refund disputes
- Platform fees (registration/subscription) are non-refundable
4. Damaged / Defective Products
- Clients must report damage within 48 hours of delivery
- Vendor is responsible for replacement or resolution
- TRADERG may assist in communication but holds no liability
5. Service-Based Transactions
- No refunds once service is delivered
- Any dispute must be resolved between vendor and client
6. Dispute Support
- TRADERG may act as a mediator
- Final responsibility lies with vendor and client
7. Liability Disclaimer
TRADERG is not liable for:
- Product quality
- Delivery delays
- Damage or losses
- Vendor performance
8. Agreement
By using the platform, users agree to vendor-specific policies along with TRADERG’s terms.
Resolution Support
support@tradergwealth.com
Policy Effective Date: May 2026